Terms and Conditions

Shipping Policy only in Australia

Please allow three days to process your order. We try to be as productive as possible under human capabilities.

We ship from Southern Tasmania (7117) Australia Post.
Usually takes 7-10 days for delivery, depending on your location.

Refund Policy

We are sure you will meet your expectations. If you want a refund, we are here to help. We can offer a 24-hour return policy, which means you have 24 hours after receiving your item to review your order upon reception and contact us immediately here if you receive the wrong item so that we can evaluate the issue and make it easy and right.

No refund or store credit for change of mind. We provide enough details for you to make an informed purchase. 

Any order that is lost in shipment will not be refunded. Please keep your tracking number so you can follow the Australian Post Office service. 

Safety Disclaimer 

We assume no responsibility or liability for any errors or omissions in the use of our products. Failure in not follow instructions could result in fire, hazard or injury. You will receive a printed flyer with these instructions; 

-Smudging is voluntary. People should never be forced or pressured to smudge.

-Do not smudge if you have respiratory issues. Some people’s asthma can be triggered by smoke.

-Do not smudge if you have allergies or high sensitivity to fragrances such as lavender and roses.

-If someone is really sensitive to smoke, DON'T SMUDGE AT ALL. 

-Always use a non-flammable bowl underneath to catch any embers & ash.

-Do not leave the smudge burning unattended.

-Do not burn near children, flammable objects & materials, inquisitive pets, etc, out of fear of causing a fire or burning.

-Always burning in a well-ventilated area is recommended. Not too close to smoke alarms and fabrics.

-Smudging is usually safe when used appropriately and sensibly. 

Candle Warning

Never move a lit candle. Keep out of reach of children and pets and flammable objects. Always place it on a fireproof recipient to catch the melted wax. Do not leave the wax to come in contact with the textile. Choose a stable & flat surface. Caution: Store it in a cool & dry place. Keep wick length 5mm or shorter.  

Safety Matches

Our matches comply with the European Union safety requirements. Environmentally friendly does not contain any substance harmful to health. Manufactured from renewable forest sources and not affecting the natural environment. Caution: keep away from children.